A note to clients about COVID-19
While the health of our families and communities are everyone's top priority, FC remains as committed as ever to doing all we can to support our clients.
We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, we’re committed to making sure you have the protection and support you need.
Here are some temporary steps we've taken to continue servicing our clients:
For your safety and ours, we will not be accepting clients into the office beginning Monday, March 23rd. Our agents will continue to be accessible via phone and e-mail. Our main line will remain open for client inquiries and payments.
We will only be accepting payments online or over the phone.
Cash payments will NOT be accepted unless sent via mobile payment apps (e.g. Venmo, Paypal, Zell, or CashApp).
For claims, please contact the 1-800 phone number located on your policy. If you cannot locate the policy number, please reference our list of companies below to locate your provider's number.
This is a situation that none of us have been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us.
We wish you and your loved ones well, and we thank you for being a FC Insurance customer.
Please note the priority claims processing toll free numbers for the following insurance companies:
HOME INSURANCE COMPANIES
American Risk Insurance
Texas Fair Plan
AUTO INSURANCE COMPANIES
PROGRESSIVE CLIENTS: You can easily manage your policy online or on the Progressive app. Our chat reps are also standing by to help you. And, our phone lines are always open at 1-800-PROGRESSIVE—just know that call wait times may be longer than usual.You can also report or check on the status of a claim online, through the Progressive app, or by calling 1-800-PROGRESSIVE. To protect your health and safety, as well as ours, we’ll be limiting in-person claims interactions as much as possible.If you’re experiencing financial difficulties due to coronavirus and need assistance, please get in touch. Either log in and chat with us, or give us a call to discuss how we can help you.